Customer Portal
The first time you raise a ticket our service desk team will send you a user activation link, from this you will be invited to sign up for an online account. Having this account will benefit you greatly as you will have access to raise tickets, check the progress on your tickets, explore our online knowledge base and download into excel a report about your tickets. All of this is covered below
The customer portal offers quick and easy access to the service desk and data contained within it.
Once logged in you can click the following options :-
- Solutions - which will take you to Knowledge Base (KB) for how to guides and more
- Tickets - for access to your tickets
- New Support Ticket – use this option to create a new ticket
Clicking option 1 for the KB will display a list of current how to guides, please revisit this area from time to time as it will be become more populated as time goes forward.
Clicking option 2 will display a list of all of your current active tickets. On the right hand side, the current status will be displayed.
If you click on the subject of the ticket on the left, this will open up the full ticket details as below.
If you click Export, top right corner of the screen, this will open a dialogue box where you select various options to export your ticket data into excel.
From here you can amend ticket details in the left hand side of the display. Contact number, Room number, device serial number can all be updated, simply click 
when finished.
You can also reply to you ticket to supply additional information or request an update. Simply click in the ‘Click here to reply to this ticket’ field at the bottom of the screen. This will then open up the reply section as below. Here you can enter your text, attach any files and click reply.
Clicking option 3 from the home screen will open up a New Ticket template as below. From here you have the option to raise a new ticket with us, please supply as valid details as possible so that we can investigate the issue in the shortest time possible.
